Our Core Values
Committed to Quality
We only work with the world's best carriers, because quality, flexibility and reliability of service is crucial to our customers. So it is crucial to us. We know that image is everything and that we are representing your company. This is why all of our trained couriers drive company maintained vehicles, wear company uniforms and display picture identification. They each undergo Criminal and DMV Background Checks and are Bonded and Insured.
Create Amazing Experiences
Providing outstanding service is at the heart of the Rotanfh Logistics's philosophy, we want to make a real difference to our customers. We believe in understanding our customers and offering exceptional, personalised customer care. We are experts so our customers don’t need to be.
Putting People First
At Rotanfh Logistics we believe in collaboration and a vibrant, lively workplace.
We never forget that behind every parcel is a human being. We believe in treating
people like people, and respecting employees, suppliers and most importantly
customers. From the top down and back again. We believe that a commitment to
people makes the difference.
We encourage collaboration, we encourage initiative, we nurture creativity, and we
love a good idea. Our open-plan workspaces help our teams work together, fostering
collaboration to find solutions to issues that arise. We believe in working together to
make our service the best it can be.
Listen to what people are saying. Welcome Feedback
At Rotanfh Logistics we're always listening and we're always learning. That’s why feedback is
so important to us, it helps us continually improve our service and we engage both
customers and staff in the process of constant evolution and improvement.
When we receive a positive customer review, the agent that handled the case is always
congratulated. When we get negative feedback, we always investigate, look at what we
could have done better, learn, solve and evolve.
Our teams are incentivised, because we track reviews by case handler, and generously
reward success. And we incentivise staff for the best ideas on our suggestions board.
We call it listening, learning… then earning.
Inform. Educate. Innovate
At Rotanfh Logistics we believe in keeping our customers informed. We know that parcel
delivery in the 21st century is a highly complex global operation, and that our customers
want to send parcels, cheaply, efficiently and simply. So we believe in providing every
helping hand we can, on everything from customs navigation to how to package a parcel.
We educate to empower and are committed to technological innovation.
At Rotanfh Logistics we don't just take your parcel and run. We believe in being open and
transparent in everything we do. Our customer service team are based here in the UK
and a highly trained, we provide real-time tracking on every shipment, we automatically
email you if a problem occurs. We make booking easy and share our expertise on our help pages, blog and
downloadable customer guides.
Work Hard, Play Hard
At Rotanfh Logistics we love what we do. As passionate as we are about parcel delivery, when
works over, or it's time for a break, we also love to have fun.
So our breakout area always has something going on, whether it's a chin wag over lunch,
people just kicking back, the Rotanfh Logistics pool sharks hustling away on the world's longest
running pool tournament, or the ‘athletes’ in the team playing serious semi-pro football.
We love looking after our staff, and they love looking after our customers.
That's what we call a winning team.